The Senior BizOps Manager (BOM) will play a key role in building out and optimizing various functions for Truehold’s operations team. The BOM is responsible for designing, implementing, and optimizing processes that support the efficiency and effectiveness of activities within our tech-enabled property & asset management platform. Initial focus will be on our Repair and Maintenance business line, building a strong foundation to scale a seven figure P&L in months, not years. This role will enhance the process, operationalizing the standards, quality control, training and strategic partnerships to ensure residents benefit from Single Family Rental (SFR) industry leading property services. The BOM will collaborate with various departments to identify process gaps, standardize workflows, and achieve business objectives for a rapidly expanding portfolio of Single Family Rental assets.

Location: Remote

Key Responsibilities:

• Analyze current processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop, document, and implement standardized workflows to increase efficiency for the R&M team, with a goal to ensure work orders and service requests are completed on time.
• Design and monitor KPIs to evaluate process performance and outcomes including response times, resident satisfaction, efficiency of R&M teams
• Work with leadership, property managers, and Truehold's Construction team to build an effective Service Department structured to excel at the MSA level and efficiently scale nationally
• Manage project timelines, allocate resources, and track deliverables to ensure successful implementation and execution of new initiatives and work.
• Design and update workflows for both internal stakeholders and 3rd party vendors
• Create connective tissue with our Turn & Renos coordination team to ensure our dispatching function is the most efficient, effective and well documented in the industry
• Work cross functionally with leadership, product and engineering teams to muscle up our technology strategy focused on building the most efficient Property Services function in SFR investment management / proptech
• Generate reports for leadership, showcasing trends, progress and recommendations for change or improvement.
• Conduct root analyses of process issues and implement corrective actions as needed
• Work with leadership, property managers, and Truehold's Construction team to build an effective Service Department structured to excel at the MSA level and efficiently scale nationally
• Champion a culture of continuous improvement within operations.

You bring

• Bachelor’s degree in Business Administration, Operations Management or a related field. MBA is highly preferred.
• 7+ years of experience in operational process management or a similar role in PropTech, Smart Building, Contech, Construction and Development and/or Real Estate, with at least 5 years within a Single Family Rental (SFR) investment firm
• Established track record of scaling a national Property Services team both in market and at Portfolio and Regional level
• Results oriented P&L management with a focus on driving revenue and improving margins by bringing cost effective solutions to a growing business
• Excellent organizational & communication skills with high attention to detail and ability to lead multiple projects concurrently
• Self-starter with eagerness to take ownership and independently drive projects to completion
• Experience in residential real estate, SFR and/or data analytics strongly preferred

We provide

• A collaborative, people-first culture with a passion for doing good and enjoying doing it
• A unique opportunity to build our brand in the early stages
• Competitive benefits and compensation, including 401(k) w/match
• Choice between hybrid and fully remote work
• Flexible PTO
• 11 paid holidays

About us

Truehold is the nation’s leading provider of residential sale-leasebacks, the preferred choice for homeowners who want to unlock their equity without taking on debt or moving. We’ve brought together industry-leading experts to unlock over $400m in home equity to hundreds of residents in 12 cities across the Midwest & South. Our mission is to create a new type of senior living that enables people to enjoy their health and wealth as they age, without giving up their homes.