Clinical Operations Manager
TCARE
TCARE, Inc. Clinical Operations Manager St. Louis, MO · Full time Company website
The Clinical Manager will provide direct clinical leadership, operational oversight, and quality assurance for a high-performing team of Caregiver Advocates, Caregiver Specialists, and Senior Caregiver Specialists. This role is responsible for supervising remote clinical teams, driving performance on key metrics (KPI/OKRs), and ensuring adherence to evidence-based standards of care within TCARE’s caregiver engagement model. The ideal candidate brings a blend of clinical expertise, strategic thinking, remote team leadership, and process optimization skills. They must be an effective communicator and a collaborative leader capable of aligning frontline execution with TCARE’s broader clinical and organizational goals.
About TCARE, Inc.
Description
Key Responsibilities
Clinical Team Leadership
- Lead and manage a team of in-person and remote Caregiver Advocates, Specialists, and Senior Specialists.
- Provide coaching, feedback, and performance management to ensure high-quality caregiver engagement and retention.
- Partner with VP of Clinical Strategy and Operations to support staff development and licensure supervision where appropriate.
- Model a trauma-informed, culturally responsive approach to care and supervision.
Operational & Performance Management
- Monitor, report, and improve team performance against KPIs including:
- Weekly call volume and case activation targets
- Active case management ratios
- Care plan completion rates
- No-show and contact success rates
- Caregiver retention and engagement
- Collaborate with the VP of Clinical Strategy and Operations to align day-to-day activities with organizational OKRs.
- Use data and dashboards to drive performance improvement, flag trends, and propose solutions.
Clinical Quality Assurance
- Ensure clinical documentation and care plans meet internal standards, TCARE protocol, and payer expectations.
- Lead quality audits and facilitate feedback loops to improve caregiver experience and compliance.
- Participate in the development and deployment of SOPs, workflow enhancements, and training materials.
Reporting & Data Utilization
- Prepare weekly and monthly reports on team productivity and outcomes.
- Leverage case stratification and burden scores to support staffing alignment and strategic decision-making.
- Support the development of insights for partner reporting, care model evaluation, and continuous improvement.
Cross-Functional & Strategic Support
- Serve as a clinical subject matter expert across product, data, and client success teams.
- Represent clinical leadership in external presentations and partner meetings as needed.
- Support organizational initiatives related to caregiver assessment, care planning, and population health strategy.