Location: Hybrid | Reports to: Vice President of Clinical Strategy and Operations

Department: Clinical Operations

Classification: Full-time, Exempt

Position Summary

The Clinical Manager/Director will provide direct clinical leadership, operational oversight, and quality assurance for a high-performing team of Caregiver Advocates, Caregiver Specialists, and Senior Caregiver Specialists. This role is responsible for supervising remote clinical teams, driving performance on key metrics (KPI/OKRs), and ensuring adherence to evidence-based standards of care within TCARE’s caregiver engagement model.

The ideal candidate brings a blend of clinical expertise, strategic thinking, remote team leadership, and process optimization skills. They must be an effective communicator and a collaborative leader capable of aligning frontline execution with TCARE’s broader clinical and organizational goals.

Key Responsibilities

Clinical Team Leadership

• Lead and manage a team of in-person and remote Caregiver Advocates, Specialists, and Senior Specialists.
• Provide coaching, feedback, and performance management to ensure high-quality caregiver engagement and retention.
• Partner with VP of Clinical Strategy and Operations to support staff development and licensure supervision where appropriate.
• Model a trauma-informed, culturally responsive approach to care and supervision.

Operational & Performance Management

• Monitor, report, and improve team performance against KPIs including:
• Weekly call volume and case activation targets
• Active case management ratios
• Care plan completion rates
• No-show and contact success rates
• Caregiver retention and engagement
• Collaborate with the VP of Clinical Strategy and Operations to align day-to-day activities with organizational OKRs.
• Use data and dashboards to drive performance improvement, flag trends, and propose solutions.

Clinical Quality Assurance

• Ensure clinical documentation and care plans meet internal standards, TCARE protocol, and payer expectations.
• Lead quality audits and facilitate feedback loops to improve caregiver experience and compliance.
• Participate in the development and deployment of SOPs, workflow enhancements, and training materials.

Reporting & Data Utilization

• Prepare weekly and monthly reports on team productivity and outcomes.
• Leverage case stratification and burden scores to support staffing alignment and strategic decision-making.
• Support the development of insights for partner reporting, care model evaluation, and continuous improvement.

Cross-Functional & Strategic Support

• Serve as a clinical subject matter expert across product, data, and client success teams.
• Represent clinical leadership in external presentations and partner meetings as needed.
• Support organizational initiatives related to caregiver assessment, care planning, and population health strategy.

Why Join TCARE?

• Mission Driven: Help shape the future of caregiver-centered care through a mission that transforms lives and supports families nationwid
• Impactful Leadership: Lead a team dedicated to making a real difference in the lives of caregivers through innovative and compassionate care.
• Innovative Environment: Work with a cutting-edge platform and dynamic professionals that value creativity, continuous improvement, and evidence-based practices.
• Supportive Culture: Be part of a collaborative team that supports each other and works together to achieve our mission.
• Comprehensive Benefits: Enjoy a competitive salary, health, dental, and vision insurance, 401(k) with matching, paid time off, and more.

TCARE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.