TCARE® Specialist- Care Manager

The purpose of this role is to assess a family caregiver’s journey utilizing the TCARE Family Caregiver Support Software and create individualized care plans that address burnout, stress, depression and more. You will then provide linkage to appropriate community-based programs and resource connections throughout their entire journey.

Essential Job Functions

• Conduct full TCARE assessment with family caregivers by phone
• Create care plans according to training received through TCARE Certification process
• Link caregivers with social services programs and resources that provide positive outcomes to identified burden and stress measures
• Conduct on-going follow up assessments and care plan alterations to promote continuity of care and ensure ongoing positive outcomes
• Foster good judgement for making outside referrals when risk and danger is determined as outlined in care management ethics
• Participate in case meetings as needed
• Must be able to travel out of town for training and staff functions when needed

Customer Success

• Ensure contact is made with caregivers in timely manner as set out by protocol
• Ensure care plans and follow up assessments are completed in timely manner as set up by protocol
• Educate family caregiver on the value of each service that is offered under the care plan
• Strong listening skills with the empathy and compassion in your discussions

Department Operations

• Maintain records of case notes and actives for each client
• Assist with national database of services and resources to support family caregivers
• Provide weekly feedback to stakeholders
• Provide weekly case status reports

Required Qualifications:

• Bachelor’s degree in social sciences, gerontology, or a related field
• 2 + years’ work experience in community-based services, public health, or related field conducting assessments and making referrals
• 2 + years current case management experience
• Bilingual Preferred: English/Spanish
• Outstanding communication skills, both written and verbal is essential
• Excellent organizational and time management skills
• Basic knowledge & comfort working with standard software packages
• Passionate to learn and practice new skills and protocols
• Experience working with older adults, IDD community or family caregivers is desired
• Ability to work independently and meet job work expectations and case loads
• Must have strong empathetic and compassion with the ability to handle delicate conversations

Job Type: Full-time & Hybrid

Job Type: Full-time

Salary: $21.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Geriatrics

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Hybrid remote

Work Location: Hybrid remote in Saint Louis, MO 63103