About the Job

This is a remote, full time position to start that pays between $20-22 per hour with an expectation of a minimum of 35 hours and a maximum of 40 hours per week.

The Opportunity

Swap Health is a rapidly growing, venture-backed healthcare startup that is revolutionizing the role of healthy food in the healthcare industry. Our innovative approach helps people from all walks of life eat healthier and live longer, fuller lives by making clinically-recommended nutrition simple and accessible.

Swap is seeking a Patient Care Coordinator to assist in administrative tasks relating to communication and coordination of future and current patients. The ideal candidate for this role is detail oriented, disciplined, process-driven, and passionate about helping patients connect with Swap's care team to reach their health goals.

This position is fully remote and will require that you have reliable internet connection. Swap is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About The Role

Provide direct support to the Manager of Patient Services

Receive and initiate patient calls and texts to coordinate care, effectively communicate our core services, and facilitate patient scheduling with providers.

Onboard patient details to secure EHR platform in accordance with HIPAA guidelines

Assist with patient outreach and troubleshooting

Update tracking forms to reflect the process with each patient

Other basic administrative tasks/projects as needed

About You

Detail-oriented and organized

Reliable

Problem-solver

Process-driven

Experienced with excel/sheets and navigating multiple platforms at one time

Experience with insurance billing: Medicare, Medicaid and commercial plans

Ability to multitask effectively across various workflows and manage competing priorities

Flexible in a fast-paced environment

Excellent communication skills

Passionate about helping people

Has worked with and served a range of patients

Benefits

• Health Insurance (Medical, Dental)
• Fully remote work + 10 days vacation + 10 major holidays PTO
• Opportunity for regular monetary incentives