About The Company

Swap Health is a rapidly growing, venture-backed healthcare startup that is revolutionizing the role of healthy food in the healthcare industry. Our innovative approach helps people from all walks of life eat healthier and live longer, fuller lives by making clinically-recommended nutrition simple and accessible. Our approach is resonating; we are partnered with some of the biggest healthcare systems in the country, have contracts with every major health insurer, and have helped thousands of patients eat better.

About The Role

We are seeking a dynamic and experienced Manager of Dietitian Services to lead and oversee our team of dietitians. The ideal candidate will have deep counseling and coaching experience, and will be a results-oriented manager. This role is critical to our mission of providing consistent, high-quality care and fostering long-term patient relationships.

Key Responsibilities:

• Team Leadership: Lead, mentor, and support a team of dietitians, ensuring high standards of patient care and professional development.
• Patient Retention: Develop and implement strategies to enhance patient retention and ensure dietitians maintain long-term relationships with patients.
• Patient Engagement: Monitor and encourage frequent patient-dietitian interactions, ensuring that dietitians follow up with patients regularly and provide continuous support.
• Performance Management: Set performance goals, conduct regular evaluations, and provide feedback to dietitians to ensure they meet company standards and patient care objectives.
• Quality Assurance: Ensure compliance with healthcare regulations and maintain high-quality care standards across all dietitian services.
• Data Analysis: Analyze patient data and feedback to identify trends, areas for improvement, and opportunities for enhancing patient retention and engagement.
• Collaboration: Work closely with other departments, including marketing, product development, and customer support, to ensure cohesive and patient-centric service delivery.
• Training and Development: Organize and conduct training sessions and peer support groups for dietitians to keep them updated on best practices, new technologies, and company protocols.
• Problem Solving: Address any issues or concerns raised by dietitians or patients promptly and effectively.

Qualifications:

• Bachelor’s degree in Nutrition, Dietetics, Healthcare Administration, or a related field. A Master's degree or relevant certifications are a plus.
• Proven experience in a managerial role within a healthcare or telehealth setting, preferably with a focus on dietitian services.
• Strong understanding of patient retention strategies and the ability to implement effective engagement tactics.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using telehealth platforms and healthcare management software.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Commitment to providing exceptional patient care and fostering a positive work environment for dietitians.

Compensation & Benefits

- Competitive salary and performance-based incentives

- Health benefits

- 401k

- Opportunity to make a significant impact in a fast-growing startup

- Collaborative and innovative work environment

- Professional development and growth opportunities

Equal Opportunity Statement

Swap Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.