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Chief Operating Officer

Swap Health

Swap Health

Software Engineering
New York, NY, USA
Posted on Thursday, July 4, 2024

About the Company

Swap Health is a rapidly growing, venture-backed healthcare startup that is revolutionizing the role of healthy food in the healthcare industry. Our innovative approach helps people from all walks of life eat healthier and live longer, fuller lives by making clinically-recommended nutrition simple and accessible. Our approach is resonating; we are partnered with some of the biggest healthcare systems in the country, have contracts with every major health insurer, and have helped thousands of patients eat better.

About the Role

We are seeking a dynamic and experienced operations leader to join our executive team as our Chief Operating Officer. The ideal candidate will have a proven track record working within growing health tech startups and will be responsible for owning and methodically improving all key operational metrics. This role requires an analytical thinker with a hands-on approach to drive operational excellence, enhance efficiency, and ensure the highest level of performance throughout our business.

Key Responsibilities

- Operational Leadership: Provide strategic and operational leadership to ensure the seamless delivery of telehealth services. Oversee day-to-day operations, including patient care, provider management, and customer service.

- Metric Improvement: Own and continuously improve all key operational metrics, including provider performance and efficiency, patient satisfaction, and financial performance.

- Revenue Management: Develop and implement strategies to optimize revenue collection from insurance companies.

- Process Optimization: Identify and implement process improvements to enhance operational efficiency and service delivery. Utilize data-driven insights to streamline workflows and reduce costs.

- Team Management: Lead, mentor, and develop a high-performing operations team. Foster a culture of accountability, collaboration, and continuous improvement.

- Compliance and Quality Assurance: Ensure compliance with all relevant regulations and industry standards. Maintain the highest level of quality assurance in all aspects of service delivery.

- Strategic Planning: Contribute to the development and execution of the company’s strategic plan. Align operational goals with overall business objectives to drive growth and scalability.


- Experience: Minimum of 7-10 years of experience in a senior operational role within a telehealth or healthcare startup. Proven track record of scaling operations and driving metric improvement in a high-growth environment.

- Education: Bachelor’s degree required, MBA or advanced degree preferred.

- Skills: Strong analytical and problem-solving skills. Excellent leadership and team management abilities. Proficiency in operational and financial metrics reporting and analysis.

- Knowledge: Deep understanding of the telehealth industry, including regulatory requirements and best practices. Familiarity with revenue cycle management, provider management, and insurance billing processes.

- Communication: Exceptional communication and interpersonal skills. Ability to build and maintain strong relationships with internal and external stakeholders.

- Tech-Savvy: Proficient in leveraging technology to optimize operations. Experience with telehealth platforms and healthcare IT systems is a plus.

Compensation & Benefits

- Competitive salary and performance-based incentives

- Health benefits

- 401k

- Opportunity to make a significant impact in a fast-growing startup

- Collaborative and innovative work environment

- Professional development and growth opportunities

Equal Opportunity Statement

Swap Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.