Director, Client Success
Midi
📍 Remote (US-Based) | ✈️ Domestic Travel required ~20-25%
Reports to: Chief Commercial Officer
About Midi Health
Midi Health is the fastest-growing virtual clinic for women in midlife, delivering insurance-covered care for perimenopause, menopause, and related health needs. We combine expert clinicians, evidence-based protocols, and world-class technology to deliver life-changing care at scale.
We’re backed by top investors like Google Ventures, trusted by leading health plans and employers, and rapidly expanding nationwide. Our mission is bold and personal because women deserve better.
About the Role
We’re looking for a Director of Client Success to build and lead strategic relationships with our employer partners. You'll own retention and growth, and serve as a partner to clients while helping shape the future of our commercial strategy.
This is a high-impact role for a builder who thrives in fast-growing environments and loves turning strong relationships into expansion and results.
What You’ll Do
🧭 Advocate for our Clients
- Own a portfolio of high-value employer accounts
- Serve as the voice of the clients in company strategy, product roadmap, and service delivery decisions
- Partner with GTM leadership on commercial forecasting and account strategy
📈 Drive Retention and Growth
- Deliver best-in-class retention and consistent expansion across accounts
- Drive enrollment marketing strategy, expansion playbooks, and executive alignment
- Build business impact narratives rooted in clinical outcomes, access, cost savings & patient experience
- Partner with Marketing to deploy engagement campaigns that drive member activation
- Lead QBRs and executive reviews that clearly tie client goals to measurable results
What You Bring
- 8–10+ years in Client Success
- Deep experience in digital health/telehealth
- Proven track record in owning renewals and expansions
- Experience with large employer groups
- Strong data fluency – can build/read dashboards, interpret trends, use ROI storytelling
- Executive presence and comfort influencing SVP/C-suite stakeholders
- Operational rigor – CRM hygiene, forecasting, playbook creation
- Builder mindset – process + structure + creativity
Why join Midi?
- Category-defining company transforming care for women
- Mission-driven team with massive growth ahead
- Compensation + Equity aligned to growth and experience
- Full health benefits + flexible PTO
The interview process will include:
- Recruiter Screen (30 min)
- Hiring Manager Screen (30 min)
- Final Team Interviews (2-3 hours)
The Salary range for this role will depend on experience and location.
While you’re waiting for us to review your portfolio, here’s some fun content to check out 🎥
https://www.youtube.com/watch?v=1px7i6MVjNg
#LI-JA1
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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