<div> </div><div>Midi is seeking a Patient Care Representative to join our growing healthcare start-up. We are seeking someone who has empathy and compassion for supporting women 40+. </div><div> </div><div>Pay: $18-20/hour </div><div>Status: Full time, benefited, employed (W2)</div><div>Hours: Saturday-Wednesday, 8am-5pm Pacific Time </div><p>Responsibilities: </p><div> <ul> <li>Answer high volume patient inbound calls</li> <li>Resolve patient concerns, including technical support and complaints </li> <li>Triage patient calls using the patient portal (athenaHealth) or Zendesk when necessary</li> </ul> <div>Skills: </div> <div> <ul> <li>Ability to maintain a high level of professionalism and calm</li> <li>Ability to manage competing priorities </li> <li>Self-starter </li> </ul> <div>Minimum Requirements: </div> <ul> <li>5 years providing a high touch patient experience </li> <li>2 years Zendesk experience </li> <li>2 years Athena experience </li> <li>2 years Google Workplace experience (required) </li> <li>Strong and professional verbal communication skills</li> <li>Strong and professional written communications skills </li> <li>Strong, reliable internet and quiet, distraction-free workplace </li> </ul> <div>What we offer: </div> <div> <ul> <li>Opportunity to join a growing start-up at the ground level </li> <li>Health, dental and paid time off </li> <li>100% remote environment</li> </ul> <p> </p> </div> </div> </div>

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Patient Care Representative