Who We Are:

FlyteHealth exists to help individuals living with obesity pursue healthier lives through chronic condition support and pharmacotherapy virtually via video conferencing and an engaging smartphone app. We leverage an in-house nationwide clinical care team including physicians, nurse practitioners, registered dietitians, and care navigators. We also partner with hospital systems, payers, and PBMs to expand their ability to reach more patients and provide broader obesity care support.

Role Overview

FlyteHealth is seeking Clinical Support/Medical Assistant to optimize the use of our platform and manage insurance approvals for specialty medications. This role focuses on pre-authorizations, medication refills, patient-provider communication, chart preparation, and lab orders. Additional responsibilities include patient scheduling, triaging calls, and collaborating with medical professionals to ensure quality care.

Schedule:

Tuesday - Saturday, 12 PM - 9 PM EST (9 AM - 6 PM PST | 10 AM - 7 PM MST | 11 AM - 8 PM CST)

Key Responsibilities

Insurance & Medication Management

• Request and track pre-authorizations with insurance carriers and PBMs.
• Process refill requests and ensure pharmacy coordination.
• Handle appeals for denied authorizations.

Clinical & Administrative Support

• Verify ICD-10 codes and submit lab requisitions.
• Prepare provider charts and document patient interactions.
• Maintain compliance with HIPAA and medical protocols.

Patient Interaction & Communication

• Answer patient calls, schedule appointments, and respond to inquiries.
• Ensure patient messages are addressed within two business days.
• Escalate urgent matters as necessary.

Qualifications

• Experience as a Medical Assistant with strong clinical workflow knowledge.
• Proficiency in EMR/EHR systems (Athena preferred) and digital tools.
• Remote Experience strongly preferred
• Strong organizational, problem-solving, and communication skills.
• Ability to work efficiently in a fast-paced, remote environment.

FlyteHealth Benefits:

• Comprehensive health, dental and vision insurance
• 401(k)
• Discretionary PTO Plan
• Parental leave

FlyteHealth Perks:

• Remote-first Company
• Internet Stipend for remote working
• Paid Company Holidays

FlyteHealth values diversity and is committed to equal opportunity for all persons regardless of their race, religion, color, creed, marital status, age, national origin or ancestry, physical disability, medical condition, sexual orientation, and gender identity.