Who We Are:

FlyteHealth is a cardio-kidney-metabolic care provider transforming how obesity, prediabetes, hypertension, and hyperlipidemia are treated. Our model combines behavioral lifestyle change, virtual clinical care, remote monitoring, and a multidisciplinary care team. We partner with employers, payors and PBMs, health systems, consultants, and care navigators to expand access and deliver measurable outcomes.

Role Overview

FlyteHealth is seeking a Clinical Support Medical Assistant. Are you an experienced Medical Assistant who thrives in a fast-paced, team-oriented environment? We’re looking for a motivated, organized, and detail-oriented professional to join our growing team!

Key Responsibilities:

• Manage medication refill requests and coordinate with providers to ensure timely processing.
• Submit and track prior authorizations (PAs) and assist with medication coverage issues.
• Review laboratory results, identify missing or outstanding labs, and coordinate follow-up as needed.
• Manage patient cases, clinical inboxes, and electronic health record (EHR) documentation.
• Coordinate patient onboarding, including reviewing required documentation, lab orders, and consents.
• Communicate professionally with patients via phone and messaging regarding medication refills, lab work, appointments, and clinical follow-ups.
• Monitor patient records for outstanding tasks and ensure timely resolution of clinical requests.
• Collaborate with providers, pharmacies, laboratories, and other healthcare team members to support patient care.
• Maintain accurate and up-to-date patient records while ensuring confidentiality and compliance with HIPAA.
• Prioritize multiple tasks and meet established turnaround times in a fast-paced, remote healthcare environment.
• Follow established clinical protocols, standard operating procedures (SOPs), and organizational workflows.
• Identify and escalate clinical concerns, medication issues, and incomplete requests to the appropriate provider or team lead.

Qualifications:

• Medical Assistant certification required
• 1 + Medical Assistant experience with strong knowledge of clinical workflows and medical terminology.
• 1 + Experience with EHR systems (Athena preferred) and patient records
• 1 + Experience managing medication refills, processing prior authorizations, and reviewing laboratory results.
• Remote healthcare experience is strongly preferred.

FlyteHealth Benefits:

• Comprehensive health, dental and vision insurance
• 401(k)
• Discretionary PTO Plan
• Parental leave

FlyteHealth Perks:

• Remote-first Company
• Internet Stipend for remote working
• Paid Company Holidays

FlyteHealth values diversity and is committed to equal opportunity for all persons regardless of their race, religion, color, creed, marital status, age, national origin or ancestry, physical disability, medical condition, sexual orientation, and gender identity.