Company DescriptionRole: Customer Success Manager

Location: Bay Area preferred, remote a possibility

About Clearpol

Clearpol is a fast-growing healthcare startup transforming skilled nursing and post-acute care with AI-powered tools that enhance operational efficiency and patient outcomes. Some of the largest SNF chains already rely on our platform, and we’re growing rapidly.

About the Role

We are looking for a Customer Success Manager (CSM) to build the foundation of our CS function while managing our most critical customer relationships. This is a hands-on role requiring someone who loves working directly with customers and takes full ownership of the end-to-end customer experience, ensuring a smooth onboarding, activation, and ongoing engagement process. You’ll be directly responsible for driving adoption, retention, and expansion while also shaping how we support and scale our customers.

What You’ll Do

• Proactively drive rollouts and training, taking full accountability for customer activation
• Refine and optimize our customer success processes to drive seamless onboarding, training, and engagement
• Manage our most strategic customer relationships, ensuring they achieve value quickly and continue expanding usage.
• Actively engage in later stages of the sales cycle, setting expectations, helping assure customers and and facilitating a strong handover from sales to onboarding
• Monitor product usage trends and customer feedback, identifying risks, opportunities, and expansion potential
• Identify gaps in each stage of the lifecycle and come up with strategies and ideas to plug those gaps
• Surface key insights to Product & Engineering, advocating for features and improvements that enhance usability and business impact
• Partner with Sales to drive expansion and renewals within SNFs and post-acute care providers
• Take ownership—if something isn’t working, you step in and fix it.

What We’re Looking For

• 3-5+ years of experience in customer success at a healthcare-focused software technology startup
• Proven ability to build and scale CS processes in an early-stage environment
• Experience working with skilled nursing facilities (SNFs) or post-acute care is a strong plus
• Background in selling or supporting enterprise healthcare software (EHR systems, analytics, AI, workflow tools, etc.) is ideal
• Highly organized and process-driven, with a bias toward action, ownership, problem-solving and relentless focus on getting stuff done
• Strong analytical skills—able to extract and interpret insights from internal telemetry, product analytics tools, and customer usage data to surface issues early and identify trends or opportunities
• Comfortable working cross-functionally with Product, Engineering, and Sales to advocate for customer needs
• Self-starter who thrives in a hands-on, doer role—you take initiative and solve problems before they escalate
• Based in the Bay Area preferred, but open to strong candidates in other locations

Why Join Clearpol?

• This is a rare opportunity to own and build a customer success function from the ground up in a hot startup that’s using AI to change the game in post-acute care, while working directly with our most critical customers. You’ll have real ownership, working with a passionate team to transform post-acute care technology. If you love driving impact, solving problems, and making customers successful, we’d love to hear from you.