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Behavioral Health Care Manager



Durham, NC, USA
Posted on Thursday, March 21, 2024

Are you passionate about increasing access to behavioral health services? Have you worked in Collaborative Care? Are you excited about building a business from the ground up? If so, we want you to join the April Health team as a Behavioral Health Care Manager.

A Bit About Us

April Health is working to deliver high-quality, virtual behavioral health services to patients in rural parts of the United States. Through the Collaborative Care model, an evidence-based model for treating behavioral health issues in primary care, April Health enables access to behavioral health services through doctors that patients already know and trust.

April Health has developed a partnership with one of the largest health systems in the country to deploy our services and is looking for a behavioral health leader to help us grow our team, improve our operations, and scale across the country


    The Behavioral Health Care Manager is the primary point of contact for patients who are enrolled with April Health. This person is responsible for coordinating the patient’s care with the primary care clinician and consulting psychiatrist, tracking the patient’s symptoms with validated measurement tools, and directly meeting with the patient to deliver evidence-based treatments.

    The Collaborative Care Model is a population-based approach to managing mental health in the primary care setting and is not a traditional psychotherapy model of care. Instead, we offer brief evidence-based interventions to patients, such as motivational interviewing, problem-solving treatment, and behavioral activation.


    • Support and closely coordinate mental health care with the patient’s primary care provider, establishing a mutually agreeable care plan
    • Screen and assess patients for common mental health and substance abuse disorders using PHQ9, GAD7, or other tools as required
    • Support psychotropic medication management prescribed by PCPs, focusing on treatment adherence, side effects and other complications, and treatment effectiveness
    • Track patient follow-up and clinical outcomes using a registry, record encounters in the registry, and use the system to identify and re-engage patients
    • Plan specific mutual self-management goals, objectives, and behavioral interventions with action-oriented patients
    • Facilitate care plan changes for patients who are not improving, including changes in medications or psychosocial treatments or appropriate referrals for additional services
    • Complete relapse prevention plan with patients who are in remission
    • Participate in regularly scheduled caseload consultations with psychiatric consultants
    • In addition to your responsibilities as a member of the care team, as the first behavioral health specialist, you will collaborate with our operations and technology teams to drive continuous improvement in our care protocols and processes.

    Background and Skills:

    • Background in providing care to patients struggling with mental health disorders
    • Experience working in a team-based healthcare setting
    • At least two years of clinical work experience
    • Some level of proficiency in evidence-based treatment approaches (Problem Solving Treatment, Motivational Interviewing, Cognitive Behavioral Therapy, Goal Setting and Behavioral Activation)
    • Experience using measurement-based care tools (PHQ9, GAD7, C-SSRS, etc.)
    • Bachelor's degree or Masters's degree in a mental health-related field (Masters degree preferred)

    Key Attributes:

    • Demonstrated ability to collaborate and communicate effectively in a team setting
    • Ability to maintain effective and professional relationships with patients and other members of the care team
    • Ability to effectively engage patients in a therapeutic relationship
    • Experience with telemedicine and comfort working with patients by telephone and video calls
    • Interpersonally adaptable, comfortable with ambiguity, and excited to work in a startup environment

    Our Top Perks

    • Competitive compensation
    • Remote work
    • Fantastic total rewards package, including health, vision, dental, etc.
    • Working equipment allowance